Tracy Hansen, Computer Systems Manager, Enterprise Systems Technical Services, CITC

UNT is currently implementing the ImageNow electronic document management, imaging and workflow solution by Perceptive Software in several areas across campus where paper-intensive processes hinder efficiency. ImageNow integrates with EIS applications to give users instant access to document images directly from their EIS screens rather than having to leave their desks to search for paper files. With a button click on an EIS transaction record, users can view all the corresponding paperwork in ImageNow. Additionally, ImageNow Workflow allows electronic routing of the documents.

The CITC Infrastructure & Technical Services Team (ITS) handled all of the hardware and operating system setup to support ImageNow. They helped in configuring the network for the servers that house the imaging software. This was a unique setup as it was not installed in the area where ITS normally has MS Windows servers. It was installed under the campus active directory that is managed by the CITC Directory Services Team. Extensive testing was conducted by ITS to ensure everything would work appropriately. ITS received significant help from the CITC divisions of Communication Services and Enterprise Systems Technical Services during the setup. Another aspect of the work done was setting up the fax portion of ImageNow which included work from the CITC Data Communications team managed by CR Chevli.

The EIS Tools, Applications, Reporting, and Portal team (EISTARP) recently created tools in EIS that allow systems developers to easily incorporate ImageNow document retrieval into desired EIS pages. “These tools will expedite the process of incorporating ImageNow into EIS with minimal training for the developers,” said Ginny Richards, Administrative Computing Team Manager, EIS Tools Support. “A developer simply adds a “button” to the page or subpage, does a little configuration, and voilà, functional users with the proper security access are able to click the button to retrieve any scanned documents related to the item they are looking at in EIS.”

The Financial Aid and Scholarships Systems Data Team (FASSDT) have been working closely with the Director and Associate Directors in UNT Denton Financial Aid and Scholarships to create and design Cognos reports from the EIS data warehouse database. The reports developed are allowing Financial Aid and Scholarships to create a fact book containing historical data analysis of information, such as number of financial aid recipients, student’s calculated financial need, and the type of aid awarded to meet the student’s need. Analysis of past financial aid trends will allow the administration to better determine the financial aid funding needed for upcoming years. It also allows the Financial Aid and Scholarships office to evaluate the information to make sure that UNT is using the current level of funding to best meet the financial need of students.

The Constituent Relationship Management (CRM) application provides a new prospect recruitment system. The CRM team is comprised of project members from the UNT Admission's offices and AIS (Administrative Information Systems) developers in UNT's Computing & Information Technology Center (CITC). CRM was implemented in the UNT Graduate Admission's area during the project's Phase I (see "Graduate Admissions Improves Recruitment Capabilities with CRM"). Undergraduate Admissions is expected to go into production with CRM by mid-October 2008.
Dr. Troy Johnson, Vice-President for Enrollment Management, recently sent the following message to campus audiences:

Below is a Ten Point Summary of our current phase with CRM.  It's a major step as you'll read.  It's expensive and takes lots of effort from many corners.  I cannot overstate how critical this is to our operations.  Mostly, CRM is full of opportunity for UNT.